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ESTABLISHED IN 2000

CUSTOMER CARE

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FAQ

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RETURNS AND EXCHANGES

- Frequently Asked Questions -

- Can I track my order?

 Yes. Once your order has been dispatched, we will email you your shipping details, confirmation, and your tracking number. With this information, you can use it to track your shipment on the courier's website.

- How long until my order is dispatched?

 We aim to dispatch all orders within one business day.

- How will I know if my order has been received?

 After you have successfully placed your order through our website, you will receive a confirmation via email.

- What countries do you ship to and what are the shipping charges?

     

 We deliver to over 170 countries worldwide. Shipping prices vary depending on location, weight and the shipping option chosen by the client.​

- Am I able to change my shipping address after my order has been dispatched?

 Unfortunately, we are unable to redirect orders after they have been dispatched. Please check carefully when placing your order that your shipping address is suitable upon delivery.

- Do you offer a repair service?

 We offer a free of charge repair service. For more information, please email us at sheila@togssoho.com

- Return policy

 All returns shall be returned in its original packaging, new, unused, unworn, unaltered and undamaged within 30 days of its original purchase. The client must pay for return shipping.